Bank of Baroda: Pensioners can submit life certificate through video call. Step by step guide | Techy Kings


Bank of Baroda (BoB) has launched “Video Life Certificate” (VLC) service for pensioners. This will allow pensioners to submit their Life Certificates via a simple video call from the comfort of their homes. “Ab Pension on full attention. Submit your life certificate at home via video call,” BoB tweeted.

In order to continue receiving pensions, every government pensioner must submit an annual Life Certificate in November.

Bank of Baroda Pensioners can submit Life Certificate based on Video: Step by step guide

Pensioners are required to follow the steps mentioned below to submit the Life Certificate via video call:

1) Login Saarthi Pension portal and click on Video Based life certificate tab or visit

2) Enter the PPO number and Account number registered with the Pension payer branch

3) Enter the One Time Password (OTP) received on your mobile number registered with BOB & AADHAR click on “Submit”.

4) Retirees need to select the details below

Whether Reworked – Yes / No

Whether Remarried – Yes / No

Income less than 9000+DA – Yes / No

Differently Able – Yes / No

5) After submission of Details Pensioner should select option to schedule call Now or as per convenience (Later).

6) Keep your Original Photo ID card ready before starting the call and the retiree will be required to give permission to make the Video call.

7) Once permission is given, the same will be diverted to BOB agent as soon as he is available.

8) Show the photo identification card so that the Bank officer can capture it and the questionnaire will be shown on the pensioner’s screen for the details to be entered.

9) After successfully capturing the image, the OTP is received on the AADHAR registered mobile number to be shared by the retiree with the Bank officer.

10) After Successful capture the life certificate process will be updated in the pension software and if the same is rejected then the same will be informed through SMS and email.

Last year, State Bank of India (SBI) launched India’s first “Video Life Certificate” (VLC) service to enable pensioners to submit their Life Certificates through a simple video call from the comfort of their homes.

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