State-of-the-art technology introduced Texas An emergency communication center that gives customers a new way to send emergency messages
BELLEVUEWash and CHICAGO, in 2022 November 1 /PRNewswire/ — The vast majority of the approximately 240 million 911 calls in the U.S. each year are made from a wireless device, so fast and reliable communication in emergencies is important. T-Mobile (NASDAQ: TMUS ) has been at the forefront of industry-leading innovative public safety communications solutions such as location-based routing and next-generation 911 because every second counts and direct communication with 911 operators can save lives. And now that leadership continues as Un-carrier partners with Sinch, a leading cloud communications platform solutions provider, to launch the next big thing first: NextGen 911 Real-Time Text (RTT).
This first NextGen 911 RTT technology is now live in the Emergency Communications Center (ECC) Hood County, Texas, which allows T-Mobile customers to communicate with 911 using simultaneous text and voice — text messages can be sent and read at the same time — without the need for teletypewriter (TTY) technology. This is especially important for the up to 48 million Americans who are deaf or hard of hearing, as well as those with language disabilities or non-native speakers of English. RTT also empowers public safety centers to make better-informed dispatch decisions during a crisis and reduce response times.
in 2016 T-Mobile has built native RTT features into its devices that give customers access to modern chat-to-text capabilities and allow them to send and read text at the same time without having to click send or use a specialized device. Then in 2020 Un-carrier has become the first wireless carrier to launch location-based routing and next-generation 911 (NG911) over IP, two critical advancements that can accelerate emergency response times by helping pinpoint the location of callers and enabling more efficient and a more efficient 911 system. These improvements paved the way to fully enable NextGen 911 RTT for 911 callers Hood County, Texas – and finally beyond.
Now that US Public Safety Answering Points (PSAPs) are ready, they can upgrade TTYs to more modern systems to help reduce inaccuracies and improve emergency response. T-Mobile’s advanced network with end-to-end IP and Sinch public safety-grade communications underpins NG911 capabilities available in 24 states with plans to expand RTT nationwide as Public Safety Answering Points (PSAPs) prepare to deploy the new technology.
“RTT 911 provides an enhanced service to our community, including those who are deaf, hard of hearing or speech impaired, as well as those who wish to use RTT. Christy Williams911 Director, North Central Texas Emergency communications. “Thank you to T-Mobile, Sinch and Solacom, as well as our ECC and staff for their support in implementing manufacturing operational practices. We look forward to making carriers and PSAPs across the country RTT ready to improve public safety.”
“T-Mobile’s advanced LTE network and nationwide 5G network enable game-changing technologies like this industry-leading NextGen 911 RTT, which will help people and public safety centers communicate faster and more clearly during a crisis and ultimately save lives,” it said. in the message. Neville Ray, T-Mobile’s president of technology. “As an Un-carrier, we are always committed to solving pain points and creating better experiences – never more so than ensuring reliable communications between customers and public safety centers in emergency situations.”
“Real-time texting is an important advancement because it allows the requester and recipient to text at the same time, saving precious seconds that are critical to successfully managing emergency calls and protecting the community,” said Chandy Ghosh, CEO and COO. Sinch Emergency Services Officer. “The extensive collaboration we have achieved with T-Mobile has helped create powerful next-generation capabilities to increase the accuracy of information delivered to PSAPs and first responders. It also creates a clear path to NG911 for other public safety jurisdictions.”
About T-Mobile US, Inc.
T-Mobile US, Inc. (NASDAQ: TMUS ) is America’s Un-carrier, delivering advanced 4G LTE and a transformative nationwide 5G network that will deliver reliable connectivity for all. T-Mobile’s customers enjoy an unmatched combination of value and quality, an unwavering obsession with providing them with the best service experience possible, and an undeniable drive to disrupt, which drives competition and innovation in wireless and beyond. Based on Bellevue, wash., T-Mobile provides services through its subsidiaries and operates the flagship brands T-Mobile and Metro by T-Mobile. For more information, visit: www.t-mobile.com.
Sinch’s leading cloud communications platform enables businesses to reach everyone on the planet in seconds or less via mobile messaging, email, and more. mail, voice and video. More than 150,000 companies, including many of the world’s largest enterprises and mobile operators, use Sinch’s advanced technology platform to communicate with their customers. Sinch has been profitable and growing rapidly since its inception in 2008. Its headquarters are Stockholm, Swedenand operates in more than 50 countries. Shares are traded on NASDAQ Stockholm: XSTO:SINCH. Visit us at synch.com.