T-Mobile may join rivals Verizon and AT&T by introducing a $35 fee for all new postpaid activations and renewals. T-Mo report and some Redditors. According to T-Mobile’s internal documents, it is introducing a “Device Connection Fee” for “all mobile phone activations and upgrades, excluding smartphones and broadband devices.”
Previously, Uncarrier only charged activation fees if you received in-store customer service for new activations, with an exception for online orders. All new postpaid activations are now charged regardless of whether or not you were assisted. This includes upgrading to a new device, adding a bring-your-own-device line, or ordering a home internet line depending on T-Mo report.
T-Mobile has always tried to separate itself from mainstream telcos, but charging customers for nothing doesn’t seem very uncarrier-like, if reports are accurate. And you can’t transfer your business to Sprint because it no longer exists due to the merger with T-Mobile. When that deal was done, T-Mobile said things would be “better for customers,” but ongoing activation fees certainly won’t be any better.
Worse, he appears to questionably justify the new fee, saying it “simplifies” the system to give customers a “more consistent and clearer experience.” In other words, you won’t have to worry about whether or not you’ll get soaked for charging – you really will. Engadget contacted T-Mobile to confirm the accuracy of the report.
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