T-Mobile’s $35 activation fee will soon apply to almost every device transaction. This will prevent people from evading the fee by using the carrier’s online system for updates and activations, the T-Mo Report reported earlier Monday, citing internal company documents, some of which were posted on Reddit.
The alleged internal documents say T-Mobile is replacing its assistance charge (ASC) and upgrade support charge (USC) with a “one-time $35 device connection charge for all mobile and broadband devices.”
T-Mobile confirmed the change in an email. via email to CNET, saying it will apply to broadband devices starting Nov. 3. and for mobile devices from November 15. It will apply to all in-store, online and mobile device activations and upgrades. , through conversation and over the phone.
Previously, ASC/USC fees did not apply to online transactions because they did not require customer support staff, according to the T-Mo Report.
According to the report, prepaid activation is currently not included in the fee, as are all transactions that do not include a new device connected to the network, such as a SIM card.
Verizon and AT&T charge similar activation fees.